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Library/Moment/Netflix price hike and Qwikster
Grade B19 sourcesHIS-01572

Netflix price hike and Qwikster

Moment · 2011 · Notable

42Editable slideCertificate

Netflix's Qwikster apology drew more than 10,000 blog commenters.

Clip · NetflixPublic on YouTube
Clip · Saturday Night Live on YouTube
An explanation and some reflections
NetflixPublic on YouTube
Netflix Apology - Saturday Night Live
Saturday Night Live on YouTube
Netflix says it's sorry, then creates new uproar
Associated Press via Phys.org
Angry subscribers react to price hike with funny "Dear Netflix" tweets
CBS News

Spread Score

How it works
ReachNo data yetContagionNo data yetBreadth50Velocity65Longevity942

Numbers

Peak proxy date
Week of Sep 19, 2011
Jul 12 ’11 to Week of Sep 19, 2011
Platforms
6
Started on Open web
Origin
Seeded
Media & publishing

Mechanics

  • ControversyPrimary
  • Response chain
  • Platform jump
  • Press loop
  • Pairing

How it spread

Trace the origin

Netflix's price announcement drew forum complaints, Facebook replies and Dear Netflix jokes. Its Qwikster apology renewed the backlash and drew an SNL parody. Netflix reversed the split, kept the prices and reported a net US subscriber loss.

Proxy date; not a directly measured attention peak. Dates use the stated precision; chart positions are date anchors.

Google searchesJul ’11AugSepOctNovDecPeak proxyOpen webFacebookPressXAudioYouTube
Open webFacebookPressXAudioYouTube

12 more events on this chart

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Timeline (15)

  1. July 2011

    Netflix seed · Jul 12 ’11

    Netflix separated DVD and streaming plans, pricing the combination at $15.98 a month.[1]

    Open the first post ↗
  2. evanw backlash · Jul 12 ’11

    evanw called the removal of the combined plan bad news in a Hacker News comment.[2]

  3. Netflix customers platform jump · Jul 12 ’11

    Customers posted more than 10,000 Facebook responses by the evening of Netflix's announcement.[3]

  1. press · Jul 13 ’11

  2. platform jump · Jul 13 ’11

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Why it worked

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  1. 1
  2. 2
  3. 3

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Origin
Seeded
Sector
Media & publishing
Region
US
Reported figure
—
Evidence
Grade B

Spread the same way

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New cases, every week

How the next thing spread, the week it does.